Alaska, Hawaii, and Puerto Rico are excluded from free shipping offers

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five to seven business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@htfarmhousesinks.com

Damaged, Incorrect, or Missing Shipment:

All shipments must be inspected by customer for accuracy within 24 hours of delivery. Items reported incorrect, damaged or missing after the 24 hour inspection limit will not be considered for re-shipment. If the wrong item is received and reported within 24 hours, a return shipping label will be issued to the customer. The replacement order will be processed once the incorrect item has been returned.

In addition, if your item(s) do arrived damaged, please send photos to returns@htfarmhousesinks.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $25 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Return Policy:

**If you decide to return an item that was part of a free shipping promotion, our initial shipping and handling costs will be deducted from the refund.

All returned products must be in like-new condition, unused and uninstalled, in original packaging and must include all original items; for example: Installation Instructions, Parts Diagram, Care Instructions, Mounting Hardware, etc… Do not put shipping labels, packing tape, or any writing on original product boxes. All original boxes must be returned inside another box. Any products that are returned without their original boxes, instructions, and internal packaging, and are not in new re-sellable condition will be considered incomplete returns and no refund will be issued.

When returning an item, please ensure the following:

• PROPER PACKAGING: Re-pack products for return in the original box with original packaging material. Use the return shipping label provided, or your own shipping label. Be sure to write the RGA or RMA# on the form provided by the manufacturer. This RGA or RMA form must be included with the return. Do not write on the box to maintain its like-new condition.Improper labeling may result in the denial of return.
• PROPER PACKAGING FOR KITCHEN SINKS: Kitchen sink re-packaging instructions must be used to avoid damages in transit. Kitchen sink re-packaging instructions can be requested via email at: Returns@htfarmhousesinks.com.
• SHIP & INSURE: Next, ship the product to the address provided using your choice of carriers. We recommend insuring the package against loss or damage. Returns that are lost or damaged during transit will not be replaced or refunded.
• TRACKING NUMBER: Please e-mail your sales representative the tracking number so that we can check on the status of your return.Once the returned item has been received and verified to have all original contents and packaging, and confirmed to be free of damage and uninstalled, the refund will be processed. Refunds/Credits are issued in the form of a Credit Memo.

All returned products must be unused and uninstalled in the original packaging and include all original items including installation instructions. A restocking fee of up to 35% will apply. Shipping charges are non-refundable. Return shipping labels and call tags are
available at request; cost of shipping will be deducted from total credit after restocking fee (if applicable).

NO RETURNS WILL BE ACCEPTED AND NO REFUNDS WILL BE ISSUED AFTER 10 DAYS OF ORDER SHIPMENT

Exchange Policy:

All exchanges must be requested within 5 days of order shipment and must be unused and uninstalled in the original packaging and include all original items including installation instructions. A restocking fee of up to 35% may apply. Shipping charges for the exchange may be charged and are non-refundable. Return shipping labels and call tags are available at request; cost of shipping will be deducted from total credit after restocking fee (if applicable).

NO EXCHANGES WILL BE ACCEPTED AND NO REFUNDS WILL BE ISSUED AFTER 5 DAYS OF ORDER SHIPMENT. 

Relax with our Price Match Guarantee!

Hen & Tilly Farmhouse Sinks values our customers and work very hard to ensure that we offer you the absolute best prices online.  If you find another online store that offers a lower price then us, within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail Hen & Tilly at info@htfarmhousesinks.com a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Hen & Tilly's 100% Price Guarantee has some limitations:

• You must purchase the item from htfarmhousesinks.com before requesting your Price Match Guarantee.
• Promotions such as rebates and buy one, get one free offers are not eligible.
• The item must be in stock on the competitors website.
• The competitor must be an online store, they may not have a retail location.
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..).
• The competitor must be an Authorized Retailer for the product in question.
• The Price Match includes the item price and the shipping charges, it excludes sales tax.